TWC is lazy: Part 2, Episode 6
So did I mention that Time Warner Cable has completely undermined my trust and confidence in them.
I was almost feeling sorry for them. I was starting to see a light at the end of the tunnel and expecting that there truly would be a day where I would have Internet at my home and it would be provided by Time Warner Cable.
I have lost all hope.
My initial sympathy for TWC started when an engineer came out to the apartment (this was the second visit that we’d had at this point) and tried to test the connection that he had set up. We quickly realized that my apartment had no direct cable line in that was actually connected to the box in the garage. The engineer supposed that a cable had been clipped during the improvements and that they would need to send out a construction crew. I was promised a call back to arrange that appointment…soon. No call, but I was following up with the management company. The management, incidentally, are doing their best, but I’m pretty pissed that this was even an issue. I hope they are too.
I called in to the TWC support line to see what the deal was and make sure that an appointment got made. In fact there was an appointment made. I was not informed, but the rep. told me that I would need to be on the premises and the construction crew might need access to the adjacent units. Well shit, thanks for the heads up. Maybe next time you can let me know when I’m expected and home.
Those that know me know that I have a hefty commute, and with no Internet I’ve got a pretty small pipe to work through with my AirCard (total life-saver by the way, you should get one). I arranged for the management to be available to let the guy in and was able to give very short notice that they might need access to the 2 units below me. The construction crew came and did some work and left. I was emailed by the building manager that they couldn’t get the go ahead in time for the other units and that the crew would be back out on Friday. Damn, ok well at least the ball was rolling, it was being handled, I’ll have my Internet soon.
Today it is Friday July 11. The construction crew supposedly came and left. I still have no Internet. I was fortunate to have someone on the support line for TWC to tell me that there was an appointment today. Thanks. She passed a note across to their construction department and expected that I would hear back on Monday. Oh, hey mister TWC man, don’t worry I wasn’t expecting to have this done today, or last week. I wasn’t expecting an update when it turned out that more work would be required, or that I would need to reschedule.
Time Warner, get your act together. This is not professional, it’s amature. I hope it does not reflect the quality of your work and ongoing service.