TWC is lazy
I just tried calling tech support to get my cable modem working. I call using skype and I get a message telling me that because my inbound number is out of state they don’t know how to route my call. Then they ask me to hang up and try again from a local phone. WTF! I’ll be happy to enter in a local number so you can route me. I’m in your SoCal LA North Division, will that route me well enought.
This after being told I would get a call back in 10 minutes from the service guy about if he needs any more information to get the modem up and running. That was yesterday and apparently he did because my internet is still down. Lame!
I’m tired of poor service from companies that specialize in services. Service is our life and focus, take some pride in the work and be amazing. Is that so much to ask?
